Emerson College's Facilities Management Department is responsible for the maintenance and upkeep of Emerson's buildings and ground. It also provides the Emerson community with preventative and corrective services. If you have issues placing a work order, please call 617-824-8880. The department is made up of a qualified team including heating, plumbing, and electrical specialities. 

The Facilities Management Department responds to work orders (see below) placed by Emerson students, faculty, and staff for preventive and corrective services. 

Placing a Work Order

To put in a ticket for a work order, you must sign in to our work order system using your ECNet username and password.

The Facilities call center operates 24 hours a day, 7 days a week.  If you have an emergency work order request, please call 617-824-8880, or contact the Emerson College Police Department. Be sure to state the urgency of your request when calling in an emergency situation.

For students: Please also contact an RA, RD, or desk assistant immediately. Requests for lock changes and anything regarding furniture movement must be made directly to the RD.

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Place a Work Order 

Facilities Management Team

Office: 20 Park Plaza, 13th floor

Call Center: 617-824-8880