Professor of Communication Studies Phillip Glenn's recent courses include Conflict and Negotiation, Positive Communication, and Professional Communication. He conducts scholarly research analyzing interaction, especially conflict, negotiation, and mediation; employment interviews; and laughter in everyday talk. His most recent book is the co-edited Studies of Laughter in Interaction (Bloomsbury, 2013). He serves on the editorial board of Research on Language and Social Interaction. He has advanced training in Nonviolent Communication (NVC) and in conflict coaching from the Boss Whispering Institute. He is a volunteer mediator and trainer with Metropolitan Mediation Services in Brookline. Phillip served as Interim Dean of the School of Communication from 2012 to 2016 and served multiple terms as a department chair. He was a Visiting Scholar at the Harvard Program on Negotiation in 2008 and held Fulbright Scholar appointments in the Czech Republic (1995) and the Republic of Moldova (2005).