Jacob is tasked with making sure computers run smoothly in both labs and classrooms, regularly tackling the day-to-day troubleshooting of computer hardware, as well as software installations and updates. In addition to supporting these spaces, he also tests and deploys software builds, and specializes in supporting the Avid family of products. After graduating from Emerson with a BA in Film Production in 2010, Jacob worked in the television post-production world, only to develop a professional interest in IT. In his free time, Jacob enjoys playing computer games, watching summer blockbuster movies, and being a staunch advocate for clean, glorious cable management everywhere. 


  • IT User Services