School of Communication Faculty
Contact InformationOffice: Walker 903
B.A. University of Texas, Austin
M.A. University of North Carolina, Greensboro
Ph.D. University of Texas, Austin
Professor of Communication Studies Phillip Glenn conducts scholarly research analyzing interaction, especially conflict, negotiation, and mediation; employment interviews; and laughter in everyday talk. His most recent book is the co-edited Studies of Laughter in Interaction (Bloomsbury, 2013). He serves on the editorial board of Research on Language and Social Interaction. His courses at Emerson include Conflict and Negotiation, Negotiation and Group Process, and Organizational Communication Theory. He is a conflict coach trained by the Boss Whispering Institute as well as a volunteer mediator and trainer with Metropolitan Mediation Services in Brookline. He was Interim Dean of the School of Communication from 2012 to 2016 and has served multiple terms as department chair. He was a Visiting Scholar at the Harvard Program on Negotiation in 2008 and held Fulbright Scholar appointments in the Czech Republic (1995) and the Republic of Moldova (2005).
Glenn, & Holt (Eds.) (2013). On laughing; Studies of laughter in interaction. Bloomsbury
Glenn & Kuttner (2013). Dialogue, dispute resolution, and talk-in-interaction: On empirical studies of ephemeral phenomena. Negotiation and Conflict Management Research
Glenn & LeBaron (2011). Epistemic authority in employment interviews: Glancing, pointing, touching. Discourse and Communication
Beach & Glenn (2011). Bids and Responses to Intimacy as “Gendered” Enactments. In Speer and Stokoe (Eds.), Conversation and Gender. Cambridge University Press.
Glenn & Susskind (2010). How talk works: Studying negotiation interaction. Negotiation Journal
Glenn (2010). A Mediator’s Dilemma: Acknowledging or Disregarding Stance Displays. Negotiation Journal
Glenn (2003). Laughter in interaction. Cambridge University Press
Davis Educational Foundation Grant of $200,000 for project “Sustainable Innovation,” Emerson College, 2013-2015
Awards & Honors
Outstanding Scholarship Award, Language and Social Interaction Division, National Communication Association, 2006. For the book, Laughter in Interaction (Cambridge University Press).