Counseling and Psychological Services

Emergency Situations

What to do in an emergency
Hotline numbers
What if it's not an emergency, but I'm really upset?

What to do in an emergency

If you or someone else is having thoughts of suicide, impulses to hurt yourself or another person, severe confusion or disorientation, or if you have just been the victim of violence or assault, contact emergency services immediately. References to suicide should always be taken seriously and immediate responses are critical.

During Office Hours (Monday–Friday, 8:45 am–5:00 pm): Come into the ECAPS office (216 Tremont, 2nd Floor) or call us at 617-824-8595. Urgent care appointments are available Monday-Friday 2-3:30pm.

After Hours:

  • Talk to a therapist by calling 617-824-8595 and follow prompts
  • Call 911
  • Visit your local emergency room
  • Call another hotline below

Sexual Assault

Hotline Numbers

National Suicide Prevention Line 800-273-TALK (8255)

Samaritan’s 24-hour Crisis Intervention (Boston) 617-247-0220

Spanish Language Hotline 800-223-5001

Trevor Project LGBTQ Helpline 866-488-7386

Fenway Community Health Hotline (LGBTQA) 617-267-9001

National Sexual Assault Hotline 800-656-HOPE (4673)

Boston Area Rape Crisis Center (BARCC) 800-841-8371

Substance Abuse Information and Education Helpline 800-327-5050

What if it's not an emergency but I’m really upset?

At times of distress that do not reach the level of a crisis or emergency, there are several things you can do to cope with and reduce distress. Here are a few suggestions:

  • Write in a journal
  • Talk to a friend, family member, or trusted clergy member
  • Exercise, preferably outdoors if weather permits
  • Practice relaxation techniques
  • Listen to music
  • Engage your creative energy or talent
  • Watch a movie or favorite television show
  • Daydream about a favorite activity
  • Recall a pleasant memory, focusing on the images, sounds, and sensations that are associated with the memory

To make an appointment with Counseling and Psychological Services, contact our office at 617-824-8595.