Kasteel Well

Cell Phones, Computers, & Electricity

Install Computer Anti-Virus Software Before Departure to Kasteel Well


MACs

You will need to install and run a software security suite on your laptop BEFORE you depart for The Netherlands. During orientation weekend the Facilities Manager will check each computer to make sure an anti-virus program has been installed on your MAC. Once the Facilities Manager confirms this, you will receive a network key, which allows you access to the Internet.

  • Please ensure your computer is free of viruses and/or malware before arrival to Kasteel Well. You won’t be allowed access to the castle’s network until your system’s “cleanliness” is up to par.
  • For students with Macs: You may install and run a software security suite on your laptop before leaving for the Netherlands. 
  • If you have questions or concerns, or are uncomfortable performing the install on your own, call the IT Help Desk at 617-824-8080 or email helpdesk@emerson.edu

PCs

You will need to install and run a software security suite on your laptop BEFORE you depart for The Netherlands. During orientation weekend the Facilities Manager will check each computer to make sure an anti-virus program has been installed on your PC. Once he confirms this, you will receive a network key, which allows you access to the Internet.

For students with PCs: You will need to install a security suite before leaving for Kasteel Well. The Emerson IT Dept. recommends using a free one and has several mentioned on their web page on computer maintenance.

For your protection and everyone else’s, you won’t be allowed access to the castle’s network until your system’s “cleanliness” is up to par. Once you install the security suite, make sure you download any updates or new definitions for it, and run a full scan of your computer. Security suites are acceptable as long as they include antivirus, firewall, and spyware/malware protection components. Make sure the subscription hasn’t expired and the virus definitions are up to date before you leave for Kasteel Well, or your computer could be exposed to the various maladies of the Internet. To ensure your PC is protected from the latest security threats, be sure you’ve run all Critical Windows Updates.

Remember, for your protection and everyone else’s, you won’t be allowed access to the castle’s network until your system’s “cleanliness” is up to par.

In addition to security software, you should also check for updates to your operating system and other software. You can get more information at the Help Desk website. If you have questions or concerns, or are uncomfortable performing the install on your own, call the I.T Help Desk at x8080 or email helpdesk@emerson.edu


Other Computing Essentials/Facts

The castle has a wireless Internet network you can access anywhere on campus. If you bring your own laptop, you’ll be able to send and receive emails and surf the Web every day, 24 hours per day, 7 days per week.

  • The network has been upgraded, but it is very slow during hours when students tend to be online at the same time or uploading films and large files, or sharing documents.
  • You can go to “De Bunn” in the village Well to use the free wireless service, if necessary.

12-networked PCs are available in the computer lab located in the Voorburcht, or forecastle. In addition to Internet Explorer, the PCs have Microsoft Word, Excel, Power Point, Adobe Photoshop, and FrontPage. The lab may also be used for Internet and email access. The lab is open 24 hours a day, 7 days a week. However, Internet access in the lab is from 8:00 am to 1:00 am.

  1. Bring your original software disks. If you have a hard drive or software issue while at the castle, you might not be able to fix it if you don’t have the software.
  2. Mac users should bring their own VGA adaptor if they think they might need to hook their laptop to a projector for a class presentation.
  3. There is no networked printer at the castle. To print a document you will need to use one of the computers in the lab. For this reason, each participant should bring some kind of portable data storage, either a memory stick or compact flash drive.
  4. If you bring your laptop computer to Kasteel Well, please be aware that you do so at your own risk. As your Kasteel Well Student Contract states, "7. Emerson College and the European Center are not liable for loss of money or valuables, or for loss of or damage to my personal property […] in the residence halls, dining halls, lounges on campus, or during European Center field classes and activities." Also, you are responsible for the operation of your own equipment. The Kasteel Well staff are not computer experts, and while they may be able to assist with connectivity issues, they cannot repair your computer if it is not running properly. However, you may still consult with the IT desk here in Boston via email at helpdesk@emerson.eduif you are having problems.
  5. If you have any questions, call the IT Help Desk at 617-824-8080 or stop by the office on the 4th floor of 120 Boylston Street before you leave Boston.

Emerson Student Online Resources

Useful links and information for students

Register for classes and check your grades online

Computer support, user guides, and information

IT service alerts and workshop announcements

Productivity, collaboration, and web publishing tools

Share video, audio, and stills

Canvas online course management and materials

Change your Emerson password and set an external email address

Instructions for connecting to ECwireless

Sign up for emergency notifications

College policies


Cell Phone Use In Europe

OSA will purchase a cheap cell phone for any castle student who wants one. You must sign up for the deal in advance. The phone will be pre-programmed in English, have a European SIM card, charger and texting and calling functions. The phone will be functional in all European countries. Our colleagues will find the best deal and purchase the phones before each semester begins. We will email you a few months before your departure date to ask if you want to sign up for the cell phone deal. You must order the phone ahead of time. OSA will explain how everything works during orientation weekend. The phone is yours to keep. After return to Boston, you can pass it on to a friend who may be attending the castle program the following semester, if you want.

If you decide to purchase a phone with more extensive functions, you should find a phone that can use low-rate, prepaid airtime for the countries you will visit. Make sure that the phone you purchase works in all countries you plan to visit, not just in the country where you purchased the phone. You should also ensure the phone you buy is sim-lock free. Most new phones purchased in the United States include GSM technology, but still may not accept a SIM card, the chip that activates local service from other companies, and the roaming charges can be prohibitive.

Some European providers you may want to check out:


Will My Current Cell Phone Work in Europe?

Three conditions you need to check on:

  1. Your mobile phone must be GSM. If your mobile phone is not GSM, it isn’t going to work anywhere in Europe.
  2. Your mobile phone needs to be tri-band or quad band. If it isn’t tri-band or quad band, it won’t work anywhere in Europe.
  3. Make sure your phone accepts a European SIM card. Speak to your current phone company and see if they know which European SIM cards will work in your handset. You’ll need to swap your current SIM card (it&rsqup;s inside the phone, usually behind the battery) for the new one. Once you stop traveling, you can switch it back. Most new phones purchased in the United States include GSM technology, but still may not accept a SIM card, the chip that activates local service from other companies, and the roaming charges can be prohibitive.

Unless your home cell phone meets all three conditions, it won’t work in Europe. You and your family should discuss which option works best for you.


If you decide to bring your phone from home:

To reduce or eliminate expensive roaming charges you can suspend service while you are overseas and reactivate it when you return home. This disables all services except for emergency calls and calls to customer service. You will still be able to play music, games, use apps, etc. and when you are in a wireless hotspot you can use Skype, Facetime, check emails, etc. You will not be able to use your phone for calls (unless you decide to unlock your phone and purchase a SIM card in Europe). Please contact your mobile service provider for more details.


Skype

To save money, use your phone as little as possible. You can talk to friends and family via computer if you establish an account with Skype. Try to encourage friends and family to use a Skype account to save money.

YOU CANNOT USE SKYPE TO DIAL 0900 NUMBERS.


Electricity

Read these facts about electricity in Europe.


Adapters

Mac AdapterAn adapter adapts the American flat-pronged plug to the European round-pin plug.

  • A small adapter with two round pins can be used everywhere in Europe, except England and Ireland.
  • A larger, 3-pronged adapter is necessary in Great Britain.
  • Former castle students recommend the Skross World Converter as it works in all countries

For Mac Users

There is an Apple World Traveler Adapter Kit that can be purchased at an Apple store. Other adapters do not work well with a Mac. The Wonpro Travel Adaptor is very good. The Kensington Travel Adaptor does not work, so do not purchase one from that company.


Voltage Converters

Voltage Converters are not your friend. Some converters don’t even fit castle electrical outlets. Best to buy your small electric items in Europe. If the only piece of equipment you plan on packing is a hair dryer, make sure it is dual voltage and has a built-in converter. However, we strongly recommend that you not bring an American hair dryer to the castle as it does present some danger of explosion.