Phillip Glenn



On Leave

B.A. University of Texas, Austin
M.A. University of North Carolina, Greensboro
Ph.D. University of Texas, Austin

Contact Information

Office: Walker 903
Phone: 617-824-8739
phillip_glenn [at] (E-Mail »)

Professor of Communication Studies Phillip Glenn conducts scholarly research analyzing interaction, especially conflict, negotiation, and mediation; employment interviews; and laughter in everyday talk. His most recent book is the co-edited Studies of Laughter in Interaction (Bloomsbury, 2013). He serves on the editorial board of Research on Language and Social Interaction. His courses at Emerson include Conflict and Negotiation, Negotiation and Group Process, and Organizational Communication Theory. He is a conflict coach trained by the Boss Whispering Institute as well as a volunteer mediator and trainer with Metropolitan Mediation Services in Brookline. He was Interim Dean of the School of Communication from 2012 to 2016 and has served multiple terms as department chair. He was a Visiting Scholar at the Harvard Program on Negotiation in 2008 and held Fulbright Scholar appointments in the Czech Republic (1995) and the Republic of Moldova (2005).

Research on Language and Social Interaction Laughter in InteractionBloomsbury


  • 2003
  • Glenn, & Holt (Eds.) (2013). On laughing; Studies of laughter in interaction. Bloomsbury

    Glenn & Kuttner (2013). Dialogue, dispute resolution, and talk-in-interaction: On empirical studies of ephemeral phenomena. Negotiation and Conflict Management Research

    Glenn & LeBaron (2011). Epistemic authority in employment interviews: Glancing, pointing, touching. Discourse and Communication

    Beach & Glenn (2011). Bids and Responses to Intimacy as “Gendered” Enactments. In Speer and Stokoe (Eds.), Conversation and Gender. Cambridge University Press.

    Glenn & Susskind (2010). How talk works: Studying negotiation interaction. Negotiation Journal

    Glenn (2010). A Mediator’s Dilemma: Acknowledging or Disregarding Stance Displays. Negotiation Journal

    Glenn (2003). Laughter in interaction. Cambridge University Press


  • 2013
  • Davis Educational Foundation Grant of $200,000 for project “Sustainable Innovation,” Emerson College, 2013-2015

Awards & Honors

  • 2006
  • Outstanding Scholarship Award, Language and Social Interaction Division, National Communication Association, 2006. For the book, Laughter in Interaction (Cambridge University Press).


Comedy, Humor, Laughter
Communication Studies