Emerson College’s Facilities Management Department is responsible for the maintenance and upkeep of Emerson’s buildings and grounds. It also provides the Emerson community with preventive and corrective services. The Department of Facilities Management is located at 120 Boylston Street, Suite 411. The general office phone number is 617-824-8645. (This is not the number to call when experiencing maintenance problems; see below on how to create a work order.) The department is made up of a qualified team, including heating, plumbing, and electrical specialists.
The Facilities Management Department responds to work orders (see below) placed by Emerson students, faculty, and staff for preventive and corrective services.
Placing a Work Order
To put in a ticket for a work order, you must sign in to our work order system using your ECNet username and password.
The Facilities call center operates 24 hours a day, 7 days a week. If you have an emergency work order request, please call (617) 824-8880, or contact the Emerson College Police Department. Be sure to state the urgency of your request when calling in an emergency situation. In the event of a maintenance emergency, also contact an RA, RD, or desk assistant immediately. Requests for lock changes and anything regarding furniture movement must be made directly to the RD.